In recent years, however, the role of IT in companies has changed dramatically - and with it the demands on SAP Application Management.
The basic rule is that innovation cycles for digital applications have become shorter and shorter in recent years - and the pace is continuing to increase. In addition, new and increasingly digital business models are emerging in companies, which in turn place new demands on IT.
As a result, applications and applications must now be permanently adapted and kept up to date with the latest technological developments - and this must be done faster and faster, and preferably also more cost-effectively than before.
Moreover, it often takes far too long to solve a problem that arises. This is an unsatisfactory and risky situation for companies that depend on a perfectly functioning IT. If IT tickets with urgent tasks today sometimes even "celebrate birthdays" it is clear: No company today has that much time left!
Last but not least, over the years most companies build up knowledge silos of individual specialists for their applications. This also involves an enormous risk for the business processes: If these employees go on vacation, retire or even change the company, there is no longer any contact person for certain internal solutions.
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