SAP's new AI assistant is based on generative artificial intelligence. Generative artificial intelligence learns from existing data and - like OpenAI's ChatGPT chatbot, for example - can generate new data based on this data in a seemingly intelligent and creative way.
SAP spoke of proactive and contextual insights in this context when it unveiled the voice bot at the end of September 2023, saying they will help SAP users complete their tasks faster in the future. At the same time, Joule will increase efficiency in a safe and compliant manner, it said.
The AI assistant Joule understands natural language. Users can simply ask Joule questions via a chat window or, for example, click on buttons with suggested actions.
Based on a variety of data, SAP Joule then composes appropriate answers and develops suggestions for solutions. Joule not only understands the user's instructions, but also the business context of the company in question.
Joule will be available in late 2023 with the following solutions:
From the beginning of 2024, this will be followed by integration into the
Later in 2024, Joule will be available for:
According to SAP, Joule will be used in human resources, finance, supply chain management, purchasing and SAP customer experience applications, among others.
Technically, Joule is based on a language model developed by SAP itself. Further details are not yet known.