Sales employees can also be supported in many ways by SAP CRM.
For example, the application helps the sales department to maintain relationships with existing customers, or to win new customers and build customer relationships.
In addition, the software delivers forecasts by feeding in market data, for example. These can be carried out both globally and in relation to specific regions and product groups. This simplifies the planning of activities. At the same time, users can optimize their product availability.
In addition, the sales component of SAP CRM enables the creation of quotations, orders and contracts.
The pricing process is also supported. Sales employees also have access to the current account and receivables details of their customers.
Furthermore, functions for commission accounting as well as time and travel logistics are available in the system.